Shipping policy

Shipping Cost

We currently offer Free Standard Shipping on all orders. For some locations that are not covered by free shipping (if possible), we may not deliver or need to pay additional shipping rates.

Note: 

• Please note that you can choose your shipping option on the checkout page. We provide shipping method with tracking number. Once your order is fulfilled, you will receive a shipping confirmation email with the carrier and tracking number.
• Please note that in the case of free shipping, if the customer refuses the delivery for any reason, the shipping costs to return the package to the sender will be borne by the customer. This amount will be deducted from the total refund amount. Shipping costs are not refundable.

Taxes and Duties

Applicable taxes, customs duties, and other import charges may vary depending on the destination country's laws and regulations.

• Duties and Import Taxes: We offer Delivered Duty Paid (DDP) shipping for all orders delivered to destinations within our shipping coverage area. The seller is responsible for all applicable charges, including shipping costs, customs duties, import taxes, and anti-dumping and countervailing duties (where applicable). Customers will not be charged any additional customs duties, import taxes, or anti-dumping and countervailing duties.

• Sales Tax: For orders shipped within the United States, applicable sales tax is calculated and collected at checkout based on the shipping address and applicable state and local tax laws. Product prices and shipping charges exclude sales tax unless otherwise stated. Any applicable sales tax will be clearly itemized at checkout before payment. If sales tax is not collected at checkout, customers remain responsible for any applicable use tax or other tax obligations under applicable law.

• Value-Added Tax (VAT): For orders shipped to the European Union, the seller is responsible for collecting and remitting all applicable VAT on cross-border sales. All displayed product prices and shipping charges include VAT (where applicable), and reflect the VAT rate applicable in the destination country. Customers will not be required to pay any additional VAT, import duties, or other import charges at checkout or upon delivery.

Shipping Claim

In order to ensure the safe delivery of goods, we offer the option of shipping claims. If a package is lost in transit, we will consider your claim according to the terms and conditions applicable to your shipment.

If you file a shipping claim and your package is indeed lost or severely damaged, you must notify us within 30 days of shipment dispatch. If we review and approve your claim for a lost or badly damaged package, you will be reimbursed or replaced accordingly.

Shipping Changes or Errors

• Changes in Items or Shipping Methods: Any changes that you make regarding shipping once the item has been shipped—including, but not limited to, changing the address, putting an order on hold, or updating shipping settings/preferences—may delay your receipt of the Products, replacement Products, and/or refunds. If you would like to change the model, color, or size of your ebike, you must do so prior to your order being shipped. There will be no charges for any changes to your order until we provide you with a tracking number. We cannot cancel the order or change the shipping address once the order has been sent. You can request a return or exchange (through our carrier or a carrier of your choice) within 30 days from the date of delivery.
• Orders with Incorrect, Invalid, or Incomplete Addresses: It is the customer's sole responsibility to provide a complete, accurate, and deliverable shipping address during checkout. When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any problems or delays in receiving your order. Please review your order confirmation email immediately after placing your order. If we identify an address as potentially invalid or incomplete (e.g., PO Box, APO, or FPO addresses), we may place the order on hold for 1–2 business days and attempt to contact you via the email or phone number provided. If we do not receive a valid confirmation or correction within this timeframe, the order will be shipped to the address originally entered at checkout. If an order is returned to us, lost, or misdelivered due to an incorrect, incomplete (e.g., missing apartment/unit number), or invalid address provided by the customer, the merchant is not liable for any resulting loss or delay. 
• Rejected/Undeliverable Shipments: For shipments returned to us due to rejection or undeliverable, the shipping costs (both ways) are the responsibility of the customer. We will refund the customer 80% of the order value. That is the refund amount after deducting the (two-way) shipping costs. If redelivery is required, the shipping costs for redelivery are borne by the customer. If the customer initiates a credit card refund for a rejected shipment, the customer agrees to pay all refunds and related fees incurred by us. Unless we make a mistake, shipping and handling fees are not refundable.
• Incorrect Default PayPal Address: If your payment is processed via PayPal, we strictly ship to the confirmed address provided by PayPal. Please ensure your PayPal address matches your desired shipping destination before completing your purchase. If an order is shipped to the confirmed PayPal address provided at checkout and results in delivery failure or a return due to an error in that address, the customer assumes full responsibility. We are not liable for any losses, delays, or reshipping costs caused by discrepancies or errors in the PayPal address.

Order Tracking

If you have registered an account with ANCHEER, you can track your order and shipping and handling information on your account. If you have not registered on our website, when your order ships, you will be sent an email confirmation with the tracking number (AWB) associated with the order. You can check and track the delivery status of your order by visiting the official website of the courier company and entering the tracking number in the 'Check your shipment' box. You can also use your order number to track your order here. For more shipping information, please email service@ancheer.shop. We will get back to you within 24 hours.

For all international deliveries, please rest assured that your order is on the way safely and the time required depends on our logistics partners and their affiliates. You can provide your contact number under the address selected during payment so that the courier company can contact you in the event of any unforeseen circumstances.

Late Shipment or Pre-order

If we are unable to ship within the time specified, we will contact you when the shipment is expected to inform you of the reason for the delay and ask if you would like a full refund.

To pre-order, please see the shipping date on the product page. After the order has been shipped, a shipping confirmation email will be sent to your email. After your confirmation, we will send you the goods as soon as possible.

Shipping Delays

Please note that the time it takes for your package to arrive may vary by country. In most cases, the package will be delivered within the estimated arrival time. However, the actual delivery date may be affected by external factors such as flight schedules and weather conditions. Please refer to the tracking information for the most accurate delivery date.

If there is a delay in the package, we will notify you in time by email, and please be patient! We will contact the carrier and do our best to expedite the process to ensure your package is delivered in a timely manner.

Order Cancellation

Customers can cancel the order at any time before shipment. If you wish to cancel your order before it has shipped, please contact us immediately, we will not charge additional handling fees and provide a full refund. Once the product has been shipped, the standard return policy will apply.

Contact Us

If you have any questions about our shipping policy, please contact us

Email: service@ancheer.shop

Service Hours: Monday to Friday 6 PM - 3 AM PST (except holidays)

Thank you for choosing ANCHEER, and we look forward to serving you!