We have a guaranteed warranty and provide after-sale customer service for our products. If there is any quality issue, please feel free to contact us, and we will offer timely professional instructions and solutions.
Warranty and Guarantees
We guarantee a 1-year warranty. We accept returns within 7 days and exchanges within 15 days if there are any quality problems.
The warranty period for bicycle accessories is as follows. If the customer finds damage not caused by themselves or another person within one week of receiving the goods, we will send replacement parts free of charge.
After 1 year, the customer has to pay for replacement parts and shipping fees. The bikes that we sell are new factory-made products, and all parts used are the same as the original parts.
|Part||Warranty period||Part||Warranty period||Part||Warranty period|
|Frame||12 months||Handlebar||6 months||Battery||12 months|
|Fork||12 months||Riser||6 months||Battery cover||3 months|
|Bowl ball||3 months||Folding riser||6 months||Battery lock||3 months|
|Support||3 months||Set||3 months||Battery charging port||3 months|
|Mud board||3 months||Front hub||6 months||Charger||12 months|
|Rear shelf||3 months||Flywheel||3 months||Motor||12 months|
|Rear shock absorption||6 months||Front derailleur||3 months||Controller||12 months|
|Tire||3 months||Rear derailleur||3 months||Sensor||3 months|
|Spoke||3 months||Shift handle||3 months||Front brake||3 months|
|Brake||3 months||Meter||6 months||Rear brake||3 months|
|Central axis||3 months||Speed control||3 months||Saddle||3 months|
|Disc brake disc||3 months||Switch||3 months||Saddle tube||3 months|
|Sprocket crank||3 months||Headlight||3 months||Seat clamp code||3 months|
Any of the following conditions make a product NOT eligible for a warranty:
1. Testing and disposing of the vehicle for sale.
2. Products or accessories are beyond the three-pack period.
3. User is injured due to improper use, repair, and/or maintenance based on not following product instructions.
4. Product is damaged due to natural disaster, man-made disaster, irresistible forces, or chemical attack.
5. Damage caused by modification or the addition or subtraction of other accessories.
6. Item is vulnerable or consumable in normal use (accessory coating, inner tube, thread tube, order piece, sprocket, chain, pedal). These items are not covered for human injury, damage, or normal wear and tear.
Customers can cancel their order at anytime prior to shipping; please contact us first. We will help you cancel the order and process to refund you, and the refund takes 5-8 business days back to your account.
However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Return policy comes into effect.
Exchange and Returns
- If you haven’t received the shipping notification, you can cancel or modify this order by contacting our customer service by email. Our customer service will help you cancel or modify the order within 24H after receiving your email. Since the email is not an instant reply, we may find that your order has been sent when we process your email within 24H. In this case, we can only say sorry for that, and we can’t help you cancel or modify the order anymore. So please check the order information carefully before placing the order.
- If you have received the shipping notification, please note that we CANNOT cancel or modify orders anymore. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
- If the package does not arrive in time please contact us within 6 months after the delivery, we will respond to you in 24hrs. Overdue request will not be accepted.
- You must first contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.
- Cut to size items and special orders may not be returned unless it has been determined to be provided in error by Our Company. If the returned goods affect the second sale, our company will be appropriate to charge fees and packaging fees.
For accessories that do not need to be returned, proof materials such as videos or pictures need not be provided.
Tel: 1-626-991-8661(Hours: 9:00 a.m. to 6:00 p.m. PST on weekdays)
Address: 5521 Schaefer Ave.，Chino CA 91710
Please contact us and get our written approval before sending any item back. Any product returned without prior acceptance will not be refunded.